Does this sound familiar? You answer a call on your phone. As you start the conversation, you notice that the sound quality isn’t the best that it can be. Either the other person at the end of the phone line is speaking very low or you can’t hear them at all. It’s frustrating, especially if you use your phone all the time.
If your cell phone speaker is not working, it could be a sign of an underlying problem with your phone. But before you purchase a new phone or head to the cell phone repair shop, here are a few troubleshooting steps you can take to solve the problem.
Check Your Audio Levels
This may seem like a no-brainer but it’s an important step to finding out what’s wrong with your phone speaker. Check the volume on your phone by either moving the volume’s slider or adjusting the volume through the phone’s buttons.
If the volume is set at maximum level and you still can’t hear a sound, there is an issue with the phone speaker and you’ll need to take it to the nearest iDropped location to fix the problem.
Turn Off Bluetooth
Do you like to use a Bluetooth speaker or headset when listening to your phone? There may be a chance that your phone is connected to that device, even if you’re not near the device.
Many people don’t realize that the range of a Bluetooth device is typically 30 feet away, depending on the environment. So even if you’re not in the same room as that speaker, it still may be connected to your device!
Try turning off the Bluetooth connection on the phone and see if the sound returns.
Test Your Sound on a Headset
If adjusting the volume doesn’t work and the sound doesn’t return after turning off your Bluetooth, it’s time to figure out if it’s a speaker issue or if it’s an issue with the phone itself. Grab a set of headphones and try testing the sound again. If the sound plays in your headphones, then there is a problem with your phone’s hardware.
Make Sure “Do Not Disturb” Mode Isn’t On
When you select the Do Not Disturb mode on your phone, all notifications will be silenced, including incoming calls. You may have turned this feature on accidentally or you have it scheduled for a certain period of time during the day. Whatever the case may be, make sure Do Not Disturb is off and you are able to receive notifications.
Reset Your Phone
If you tried everything above and your phone is still not producing sound, you may need to reset the phone to factory settings. Before you do this, make sure you back up your phone so you don’t lose any important data or photos.
Remember, you want to do a full reset and not just a reboot. Rebooting the phone may not clear the problem as it may be an issue with an app or a recent update to the phone’s operating system. Instead, you’re going to want to “Reset All Settings” on an iPhone or “Erase All Data” on an Android.
Take It to iDropped
If you followed all the steps above and your cell phone speaker is not working still, it’s time to call in the professionals!
Our cell phone repair experts can fix phone speaker issues on any mobile device — from the newest model of iPhones to Galaxy series devices to even tablets. So before giving up your phone for good and buying a new phone, why don’t you head over to your nearest iDropped location? We’ll get your phone up and running in no time!